Ever had one of those “Sorry, but it looks like we forgot some of your order” moments? Yeah, we’ve been there more times than I care to think about.
This was a common problem for us. Small mistakes were not only costing us unrealized revenue and time spent correcting the error, but the loss of trust with customers is what really hurt. The recurring nightmare of forgotten orders and delivery errors were more than just minor setbacks, they represented a significant challenge to the growth of our business and a massive pain point to our customers. Seemingly small mistakes were undermining the integrity of our business.
The root cause of these mistakes was handling customer order information too many times. Here is a breakdown of what our process looked like.
- Orders come in and we put it on the spreadsheet
- We print off the spreadsheet
- A harvesting person looks at the spreadsheet and writes the customer name and the product on a box
- The product goes in the box
- The box goes to the cooler
- At the end of the day we make an invoice for each customer
- Go into the cooler and double check that every box was accounted for
In the above process the order information was handled three times by multiple people. This was a headache because every time the information was handled, mistakes could and did occur. It was a ticking time bomb that went off every month or so resulting in yet another disappointed customer.
The endless manual data entry, the constant mistakes, and the inefficiencies were more than just a nuisance, they were huge obstacles to our growth and our goal to increase customer satisfaction. We needed to not just find another temporary fix but build a lasting foundation for growth and stability. After a 72 hour period where I didn’t really sleep, we came to a decision. A new software program needed to happen.
These are the requirements that a group of us small food producers came up with.
- The simplest and fastest way to enter an order ever seen.
- Learn customer ordering habits
- To be able to print labels for each box in a highly flexible way
- A numbering system on each label to eliminate delivery errors
- Unique pricing for each customer
- Integration with state-of-the-art accounting software (QuickBooks Online)
After many months of beta testing and squashing software bugs, the GreenEase Software is a beautiful thing that's ready for the world. Here is a snapshot of what our process looks like now.
- Orders come in and we enter them into the software, automatically creating labels and invoices
- We print labels
- The person harvesting looks at the label and puts it on the box.
- The product goes in the box
- The product goes in the cooler.
Almost zero room for error.
No mistakes.
No missed orders.
No breaches of trust.
This thing is world class. I truly believe it is the #1 order management software for small producers.
Adopting the GreenEase Software means gaining a partner committed to your success. Really, I mean that. And if you ever have any questions, you're not reaching out to a faceless Corporation but to someone who uses the software daily - me.
With a subscription model priced at $100 a month, the GreenEase Software represents an investment in your business future. The cost of a single mistake can exceed this amount, not to mention the invaluable time and energy saved. But beyond the numbers, it's about peace of mind, knowing that your operation is running smoothly, supported by a company that has your back.
Sign up for a free trial by emailing me at trent@greenease.us or calling 307-250-4371
Following are some photos of the software and the process in action.
